Data Transparency
ZenVan Store
Trust is built on open data, not marketing claims. This page shows operational metrics straight from our database (refreshed hourly), the service levels we commit to, and an honest statement of where the grey areas are.
Last updated: 1 November 2026 at 18:18 WIB (UTC+7)
Operational Metrics 2026
Our SLA Commitments
The service levels we commit to for every customer.
Support 24 hours a day, every day
Digital handover (no physical goods, no shipping fee) within 24 hours of confirmed payment at the latest. For Mobile Legends accounts, the account details are usually emailed automatically to the address you entered at checkout (sender orders@zenvan.store); other orders (for example PUBG Mobile accounts, orders without an email, or ones that need an admin check) are handed over by our admin, who contacts the number you entered at checkout; for help, use the CS chat quoting your order number. We never ask you to reply with a password or verification code. Usually sooner.
Warranty claims are reviewed within 24 hours of receiving the complete report and evidence.
Refunds are sent within 3 working days of the claim being approved.
From handover: a full refund or an equivalent replacement if the account has a problem
Every account is manually checked by our team before it is listed on the site
Where We Stand on Moonton's Terms of Service
Buying and selling Mobile Legends accounts sits in a grey area of Moonton's Terms of Service. We don't hide that. Here is what we commit to:
- Every account we sell is our own stock (bought outright from its previous owner) and has gone through a manual check by our team to minimise the risk of a hackback by the previous owner.
- We provide a 30-day ZenGuard™ warranty from handover — if the account has a problem (reclaimed by the previous owner, cannot log in, not as described, or already banned on receipt), we refund in full or replace it with an equivalent account.
- We do not encourage breaking the ToS; we sell accounts from our own stock, and account trading is already common practice across the global gaming community — not something unique to Indonesia.
- The risk of Moonton enforcement (an account suspended by trade detection) sits with the buyer — we recommend changing the password right after handover and then moving the account to your own email (accounts with an @m.zenvan.store email: move it via Account Center after about 30 days in our experience — the guide is in the account-details email — why most of our newer accounts use a domain email, not Gmail), enabling 2FA, and not sharing the account around.
We build trust on transparency, warranty, and a track record of 17,000+ transactions across platforms (Itemku, Eldorado and direct sales among them) — not on empty marketing claims.
More Transparency Content
This dashboard auto-updates every hour from our operational Supabase database. Questions about a metric? Chat with support.