Questions About
Buying & Selling ML Accounts

You buy an account at ZenVan Store right on the site, no chat needed first: (1) Pick an account on the Buy ML Accounts page (or get a price estimate from the calculator), (2) Click “Buy Now” and fill in your order details, (3) Pay with one of the methods shown at checkout — QRIS, bank Virtual Account, e-wallet, or a convenience store; buyers outside Indonesia can pay in USDT/USDC, (4) Once the payment is confirmed, the account is handed over and you are guided through the first login. Checkout payments (QRIS, virtual account, e-wallet, crypto) go to ZenVan (PT ZENVAN JAYA KAYA); only for large orders above the payment-gateway limit, manual transfers use the personal account of the company's director while the company account is being opened — the only valid account is the one shown on this site. Every account is covered by the anti-hackback warranty.

The methods available at checkout: QRIS (payable from any bank or e-wallet app that supports QRIS, GoPay included), bank Virtual Account (BCA, BRI, BNI, Mandiri, Permata, BSI, CIMB Niaga, and other banks), the e-wallets OVO, DANA, and ShopeePay, and payment at an Alfamart, Alfamidi, or Indomaret store. Which options appear depends on the order amount, because QRIS and convenience stores have a per-transaction maximum. International buyers pay directly at checkout in USDT or USDC; for any other method, ask our support first at zenvan.store/cs.

ML account prices at ZenVan Store vary with current stock — from entry tier up to multi-million-rupiah sultan accounts. Per ZenVan Account Price Index (339 transactions, 3 Aug 2026), the median sale price is Rp1.25M and 65% of transactions (220 of 339 accounts) land in the Rp1–3 million range. For the cheapest account actually in stock today, check the catalogue (sort by lowest price); for a specific account, try our ML price calculator.

Yes, we have a refund policy for certain cases: (1) The account does not match the description (different skin count, different hero count, different rank from what was advertised), (2) The account is banned at handover, (3) Technical problems on ZenVan Store's side. Warranty claims are reviewed within 24 hours of receiving the complete report and evidence. Refunds are sent within 3 working days of the claim being approved. However, a refund does not apply once the account has been logged into and its details changed by the buyer.

An account bought at ZenVan Store can be used for ranked matches and open tournaments. However, for MPL (Mobile Legends Professional League) and the M-Series World Championship, Moonton has strict regulations about pro player accounts (minimum account age, it must be your own original account, etc.). If you want to focus on the pro esports path, consult the organizer team first.

No. ZenVan Store does not offer installments, credit, or PayLater, and has no partnership with any PayLater provider. You pay in full via QRIS, bank Virtual Account, e-wallet, or a convenience store, whichever is available at checkout.

Besides zenvan.store, we also sell on marketplaces such as Itemku and Eldorado — 17,000+ transactions across platforms in total. The accounts are our own stock either way. The main differences when buying directly on zenvan.store: (1) Prices can be lower because there is no marketplace fee, (2) The 30-day ZenGuard™ warranty with claims handled directly by our CS, (3) Access to special features such as the account price calculator, wishlist, and the ML account market data report. Pick whichever platform is most comfortable for you.

ZenVan Store is a game-account store. Since 24 September 2026 it has been owned and run by a legal entity, PT ZENVAN JAYA KAYA, a single-founder limited liability company (Perseroan Perorangan) whose incorporation was approved by Indonesia's Ministry of Law (decree AHU-A125255.AH.01.30.Tahun 2026) and which is registered in the government OSS system under NIB 2709260019928 (issued 27 September 2026), with its registered address in Tenggarong, Kutai Kartanegara Regency, East Kalimantan. Every account we sell is the company's own stock, bought outright from its previous owner. The company's founder is also its sole director; officer details are on record with the Ministry of Law and the OSS system. Public copies of the decree and NIB are shown on our About Us page; you can check the NIB yourself with the "Pencarian NIB" box at the bottom of oss.go.id. ZenVan Store is an Indonesian online shop and is not affiliated with any other company or brand named "Zenvan" abroad.

What we do on every transaction: (1) Every account is our own stock and is manually checked by our team (full credentials) before it goes on sale, (2) The handover process is documented (screenshot of the email change, chat record, timestamp), (3) A 30-day ZenGuard™ warranty from handover: if the account has a problem (reclaimed by the previous owner, cannot log in, not as described, or already banned on receipt), we refund in full or replace it with an equivalent account, (4) 24/7 CS via Telegram if there is a problem. Account trading still sits in a grey area of Moonton's ToS — see the EULA question below.

The ZenGuard™ warranty is active for 30 days from handover. If your account is recovered/claimed back by its previous owner within this period, we will: (1) Handle the recovery and deal with the previous owner, (2) If recovery fails, give you a full refund or an equivalent replacement account. Preventive steps we recommend: change the Moonton email immediately, change the password, enable 2FA (Google Authenticator), and avoid sharing credentials with anyone.

Mandatory checklist within the first 24 hours: (1) Log in and verify that all account data matches the description (skin count, hero count, rank), (2) Change the Moonton email to your own email (Settings → Basic Info → Account Center), (3) Change the Moonton password to a unique and strong one, (4) Enable 2FA with Google Authenticator, (5) Re-bind the account to your own phone/device, (6) Unbind from the previous owner's device if that has not been done.

Game account trading falls into a grey area of Moonton's End User License Agreement (EULA). Technically, Moonton does not permit account transfers between users, but the practice is common in the global gaming industry. The main risk is on the buyer's side: if Moonton detects a suspicious trade, they can suspend the account. To minimize the risk: (1) Buy from a seller whose identity you can check and who gives a written warranty, (2) Update the credentials immediately after buying, (3) Do not share the account with lots of people.

Every account we sell is our own stock: before we buy an account outright from its previous owner, we check the account and the previous owner's history. The manual check covers: (1) Ownership and binding history (email, Moonton ID, bind history), (2) The account contents (skin list, hero list, rank) against the screenshots, (3) The price against 339 ZenVan accounts that actually sold (ZenVan Account Price Index (339 transactions, 3 Aug 2026)), (4) The listing photos (at least 5), (5) The account status recorded in our internal database before it goes live.

Handover starts after payment is confirmed: (1) support verifies the incoming funds, (2) the initial credentials and binding state are checked, (3) the buyer completes the first login with support guidance, then (4) the email, password, 2FA, and bindings are secured as the account requires. Timing varies by account, but handover is completed within 24 hours of confirmed payment at the latest (usually sooner); current progress is shown on the order page.

Yes, and in fact it is required. After receiving the initial credentials from us, the first step we guide you through is changing the email to your own email + changing the password + enabling 2FA. The initial credentials we give you are only a “bridge” for the handover; once the account has been logged into, everything must immediately be changed to be fully yours.

It depends on that account's own binding state. Check the Bind row on the listing before buying. For accounts connected to Moonton, VK, Google, Facebook, or another method, support explains the recorded state and guides the transfer steps that are actually available. If the status is unclear, confirm it with support before paying.

Contact ZenVan Store support over Telegram from the order page and avoid changing details at random. Common issues include a new-device login prompt, an attached 2FA method, or mistyped credentials. Support will check the account, resend details if needed, and guide the next step; keep a screenshot of the error as evidence.

The ZenGuard™ warranty runs for 30 days from handover and covers an account that: (1) is reclaimed by the previous owner, (2) cannot log in, (3) does not match the description (significantly different skins/heroes/rank), or (4) is already banned on receipt due to pre-existing factors — in every one of those cases we refund in full or replace it with an equivalent account. A technical error on our side is also refunded in full. What is NOT covered: a ban caused by the buyer's own actions after handover (cheating, toxic behavior, etc.), loss of access because the buyer forgot their own password/email.

The warranty claim process is simple: (1) Contact support at zenvan.store/cs within the warranty period (30 days), (2) Send evidence of the account's condition (screenshots, chat log, video if needed), (3) The claim is reviewed within 24 hours of receiving the complete report and evidence, (4) Outcome: a full refund or an equivalent replacement account; refunds are sent within 3 working days of the claim being approved. Record all evidence from the start — screenshot of the first login, chat record with CS, payment receipt email.

The ZenGuard™ warranty period is 30 days from the account handover date — the same for every account, at no extra cost. The 30 days is a fixed policy, not a figure derived from a case distribution — we do not publish hackback timing statistics because we do not have enough data for that.

If you buy a ZenVan Store account on Itemku or Eldorado, that marketplace's warranty and rules are the ones that apply (the length depends on the platform's SOP). However, you can still contact our CS directly to coordinate a claim. For ZenGuard™ 30-day coverage + a direct claim flow via Telegram, buy directly at zenvan.store.

Selling an account to ZenVan Store: (1) use the calculator for an initial reference, (2) send the account specs and screenshots over Telegram, (3) the ZenVan team reviews them and makes an offer, (4) if you agree, an admin guides verification and the email/binding change, then (5) payment is sent to your bank account or e-wallet after a successful handover. Timing depends on the completeness of the specs and the binding state. Sellers are not asked for a deposit, a cut, or any admin fee.

The sale price depends on the account's quality. Per ZenVan Account Price Index (339 transactions, 3 Aug 2026): accounts whose listing title carries a Collector skin have a median of Rp1.3M (n=291) versus Rp850K (n=48) — a gap of about 53%, detected from the title, so that is a floor and not a census. Rank matters too: 96.8% of accounts that sold were Mythic. The Legend-skin premium (around 3x) and the rare collab IP averages (Attack on Titan Rp3.35 million, Ducati Rp2.99 million, Jujutsu Kaisen Rp2.58 million) come from a separate FROZEN study — 202 listings, 6 March – 7 April 2026 — whose skin fields can no longer be recomputed. Our calculator gives an instant price estimate.

We accept almost every Mobile Legends Bang Bang account – there is no minimum rank, skin count, or price. Low-rank accounts, few skins, even bare accounts still get valued. What changes is the PRICE, not whether we take it: rank (96.8% of the accounts we sold were Mythic), skin count (sweet spot 300–500), a clean record with no ban or report, and a clear bind status (ideally a Moonton Account). Accounts outside that profile are still accepted, just at an adjusted offer price.

Median 19 days, from 169 ZenVan accounts with a recorded sale date (middle range 7–83 days). 43% sell within 14 days and 58% within 30 days. What speeds it up: a price in line with the market, premium skins (Legend, Collector, rare IP), quality listing photos, and a complete description. These are sale times for our own stock — if you sell an account to ZenVan, you are paid when the sale to us is complete, not when the account sells on.

Yes, as long as we have not sent the payment — just tell CS, at no cost. Once the money has landed in your account and the account has been handed over, the sale is complete and the account belongs to ZenVan.