Question 1

What is ZenGuard™ and how is it different from other marketplace warranties?

Accepted Answer

ZenGuard™ is an anti-hackback warranty system designed specifically for ML accounts. Every account purchase at Zenvan is automatically protected for 30 days with a full refund if the previous owner pulls the account back during the warranty period. Main focus: transparent claim flow, fast recovery, and a track record of 17,000+ verified transactions since 2023.

Question 2

How long does ZenGuard warranty last?

Accepted Answer

The ZenGuard™ warranty is valid for 30 days from the account purchase date at Zenvan. During this period, if the account is pulled back (hackback) by the previous owner, Zenvan issues a 100% refund. Warranty auto-activates on purchase day — no signup, no extra fee required.

Question 3

How do I claim ZenGuard if my account gets hackbacked?

Accepted Answer

4 steps: (1) Contact CS via WhatsApp during warranty period, (2) Team verifies report within 24 hours, (3) Account recovery or replacement with equivalent account, (4) Warranty stays valid after recovery. Free process, no hidden fees. Average resolution time: 6-12 hours for hackback cases.

Question 4

My account got hacked after warranty expired, can it still be recovered?

Accepted Answer

After the 30-day ZenGuard™ warranty period ends, the automatic refund no longer applies. However, we still assist with recovery on a case-by-case basis with a service fee determined by case complexity. Our recommendation: change Moonton email + password and enable 2FA within the first 30 days to secure the account long-term.

Question 5

Does ZenGuard cover all types of account issues?

Accepted Answer

ZenGuard covers: hackback (account stolen back), unfair bans, account pulled by previous seller, login access issues from system. ZenGuard does NOT cover: bans from cheating/scripts (buyer's responsibility), losing access from buyer mistakes (sharing account, forgetting to change email/password), Moonton progress resets. Always backup credentials!

Question 6

How long does warranty claim verification take?

Accepted Answer

24 hours maximum for initial verification. Recovery itself usually takes 6-48 hours depending on case complexity. You will be updated via WhatsApp at every step. If recovery fails, a 100% refund is the guaranteed option for claims filed within the 30-day warranty period.

Question 7

Does ZenGuard apply to purchases on other marketplaces?

Accepted Answer

ZenGuard™ is EXCLUSIVE to direct purchases at zenvan.store. For purchases on Itemku, G2G, Carousell, or Eldorado — that platform's own warranty applies (typically shorter, per each marketplace's SOP). For full 30-day ZenGuard™ coverage and a direct WhatsApp claim flow with Zenvan, buy directly at zenvan.store.

ZenGuard™ — 30-Day Anti-Hackback Warranty

A 30-Day Warranty on Every Purchase

Benefit Tiers (Not Duration Tiers)

Standard

Premium

Premium+

How to Claim ZenGuard™

Report

Verify

Recovery

Done

ZenGuard™ Frequently Asked Questions

Shop With Peace of Mind