Question 1

What is ZenGuard™ and how is it different from other marketplace warranties?

Accepted Answer

ZenGuard™ is a tiered warranty system designed specifically for ML accounts — different from flat warranties at other marketplaces. We offer 7 days (Standard), 14 days (Premium), or LIFETIME warranty (Sultan tier for Mythic+ accounts) depending on the account tier you buy. Main focus: anti-hackback recovery, 100% refund, and personal account manager for Sultan tier.

Question 2

How long does ZenGuard warranty last?

Accepted Answer

Depends on account tier: Standard ZenGuard 7 days (Stock Gagah & Mewah, accounts under Rp 1M), Premium ZenGuard 14 days (Stock Megah, Rp 1-2M), Lifetime ZenGuard FOREVER (Stock Sultan, Rp 2M+ including Mythic & Mythical Glory). Warranty auto-activates on purchase day, no signup required.

Question 3

How do I claim ZenGuard if my account gets hackbacked?

Accepted Answer

4 steps: (1) Contact CS via WhatsApp during warranty period, (2) Team verifies report within 24 hours, (3) Account recovery or replacement with equivalent account, (4) Warranty stays valid after recovery. Free process, no hidden fees. Average resolution time: 6-12 hours for hackback cases.

Question 4

My account got hacked after warranty expired, can it still be recovered?

Accepted Answer

For Stock Sultan with Lifetime ZenGuard: YES, warranty is forever, no expiry. For Standard/Premium tier past warranty period: we still help with discounted recovery fee (minimum service fee), but not free like during warranty. Always upgrade to Sultan tier for expensive accounts!

Question 5

Does ZenGuard cover all types of account issues?

Accepted Answer

ZenGuard covers: hackback (account stolen back), unfair bans, account pulled by previous seller, login access issues from system. ZenGuard does NOT cover: bans from cheating/scripts (buyer's responsibility), losing access from buyer mistakes (sharing account, forgetting to change email/password), Moonton progress resets. Always backup credentials!

Question 6

How long does warranty claim verification take?

Accepted Answer

24 hours maximum for initial verification. Recovery process itself usually takes 6-48 hours depending on case complexity. For Stock Sultan with personal account manager: priority handling 2-6 hours. You'll be updated via WhatsApp every step. Full refund is also an option if recovery fails.

Question 7

Does ZenGuard apply to purchases on other marketplaces?

Accepted Answer

ZenGuard is EXCLUSIVE to zenvan.store purchases. For purchases on Itemku, ZeusX, G2G, Carousell, or Eldorado — that platform's own warranty applies (usually 7 days). For full ZenGuard coverage including Lifetime tier, buy directly at zenvan.store to get the highest tier warranty.

Question 8

What are the benefits of Sultan tier vs Standard?

Accepted Answer

Sultan tier (Lifetime ZenGuard) gets: lifetime warranty, 100% refund + 10% cashback, personal account manager (no CS queue), priority restock notification, VIP Telegram channel access, priority recovery 2-6 hours. Standard tier gets: 7-day warranty, 100% refund, CS via WA. Definitely worth upgrading to Sultan for investment-grade accounts.

ZenGuard™ Berjenjang

Standard

Premium

Lifetime

Cara Klaim ZenGuard™

Laporkan

Verifikasi

Recovery

Done

ZenGuard™ Frequently Asked Questions

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