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ZenVan
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ZenVan Store support: CS chat & selling go through Telegram @zenvanstoree. Buying still checks out right here on the site.Chat on Telegram →

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Terms & Conditions

Last updated: 9 October 2026

1. General Terms

By using the ZenVan Store service (the “Service”), you accept these terms and conditions in full. Please read them carefully before transacting.

ZenVan Store is a game-account store (Mobile Legends Bang Bang and PUBG Mobile) owned by PT ZENVAN JAYA KAYA. Every account sold on zenvan.store is our own stock — bought outright from its previous owner; no third-party sellers list accounts on this site. We are not an official affiliate of Moonton or any other game publisher.

2. Buying an Account

  • Every account listed as available has been checked manually by the ZenVan team before it is sold.
  • Once payment is confirmed, the account details are handed over within 24 hours at the latest (usually sooner) on your order page or by our admin in a CS chat; emails only carry notifications, not account details. Details are in the Delivery Policy (/legal/pengiriman).
  • The bonus Weekly Diamond Pass (WDP) applies to Mobile Legends account purchases on zenvan.store (not to PUBG Mobile accounts) and is sent by our admin after the account handover is complete.
  • Buyers must change the password and bindings immediately after receiving the account.
  • A handed-over account cannot be returned unless a fault on our side is proven (see the Refund Policy).

3. Selling Your Account to ZenVan Store

  • An owner selling their account to ZenVan must ensure it is free of bans, hacks, and violations of the game's ToS.
  • The owner is fully responsible for the legitimacy of the account they sell to us.
  • ZenVan Store may decline to buy an account without giving a reason.
  • If a price is agreed, ZenVan buys the account outright: the owner changes the account email with an admin guiding them, then ZenVan pays the agreed price in full to a bank account or e-wallet in the owner's name. The owner is never asked to send money to ZenVan. From the moment payment is received, the account is ZenVan's stock and is sold from our own stock. The full order is set out in the account sale terms (/ketentuan-jual-akun).

4. Payment

We accept QRIS, bank Virtual Account (BCA, BRI, BNI, Mandiri, Permata, BSI, CIMB Niaga, and other banks), e-wallets (OVO, DANA, ShopeePay), payment at Alfamart/Alfamidi/Indomaret stores, and USDT/USDC for buyers outside Indonesia. The methods shown at checkout depend on the order amount. ZenVan does not offer installments or PayLater. Prices may be displayed in the currency you select as an approximate conversion; the final price is always quoted in Indonesian Rupiah (IDR).

5. Prohibited Conduct

  • Chargebacks without a valid reason are prohibited.
  • Using the service for fraud or money laundering is prohibited.
  • Reselling an account bought from ZenVan Store without informing us is prohibited.

6. Limitation of Liability

ZenVan Store is not liable for bans, blocks, or loss of access caused by the buyer's own actions after handover. 30-day ZenGuard™ warranty from handover: if the account has a problem (reclaimed by the previous owner, cannot log in, not as described, or already banned on receipt), we refund in full or replace it with an equivalent account. Full conditions are in the Refund Policy.

7. Changes to These Terms

We may change these terms at any time. Changes will be announced on the website. Continuing to use the Service after a change counts as acceptance.

8. Governing Language

These terms are written in Indonesian. Translations are provided for convenience. If the Indonesian version and a translation differ in meaning, the Indonesian version prevails.

9. Contact

ZenVan Store (zenvan.store) is operated by PT ZENVAN JAYA KAYA, a single-founder limited liability company (Perseroan Perorangan) whose incorporation was approved by Indonesia's Ministry of Law (decree AHU-A125255.AH.01.30.Tahun 2026) and registered in Indonesia's OSS system under NIB 2709260019928, registered address Jl. Jaya Mangku, Loa Tebu, Tenggarong, Kutai Kartanegara Regency, East Kalimantan 75511, Indonesia. Email: enjifariz29@gmail.com.

Please raise any complaint with our support team first (see the Contact page). If it is not resolved, consumers may contact the Directorate of Consumer Empowerment, Directorate General of Consumer Protection and Trade Compliance (PKTN), Ministry of Trade on WhatsApp 0853-1111-1010.

Support 24 hours a day, every day. Questions about these terms can be sent via Telegram to @zenvanstoree.

© 2026 ZenVan Store · Questions? Contact us on Telegram