ZenGuard™ 30-Day Warranty — PUBG Mobile Accounts

Every PUBG Mobile account bought at ZenVan Store is covered for 30 days, counted from when you receive it — not from the payment date. Covered: the previous owner reclaiming the account (recall), an account that does not match its description, and failure to log in from the start. Not covered: a Krafton ban for cheating, changing the bindings yourself, and sharing the account with someone else.

✅ What is covered

The previous owner reclaims the account (recall / hackback). If the account is taken back through an email or a binding that was still attached — we replace it.
The account does not match its description. For example we listed 60 mythic outfits and it turns out to be 45, or the tier/level/skins differ from what was stated — we refund in full.
Login fails from the start. The account cannot be accessed at handover.

❌ What is not covered

A Krafton ban for breaking the rules — cheats, hacks, scripts, or ToS-violating behaviour after the account transfers to you. That is outside our control.
You changed the bindings yourself and lost access.
The account was lent or shared with someone else and then ran into trouble.
Claims filed after the 30-day period has passed.

💰 How we compensate

You choose: a full refund or a replacement account of equivalent value.

An honest note: replacements depend on stock at the time. If no equivalent account exists, we refund in full. We do not promise a replacement that may not exist.

🔐 What you must do after receiving the account

Change the email on the account to one you own
Change the password
Set a secondary password

Why it matters: under Krafton's 22 July 2026 Improved Unban Policy for Account Theft, a STOLEN account with a secondary password can be unbanned twice a year, while an account without one gets it only once, ever. ⚠️ This lifts a ban on a stolen account — it is not an account-access recovery service. These three steps are what actually lock the account into your hands.

How this affects the warranty:
• First 7 days: the recall warranty applies in full, even if you haven't done the steps above.
• After 7 days: if the steps above are still not done and the previous owner reclaims the account, the recall warranty does not apply.

We cannot check whether you've done this — Krafton does not give sellers that data. That is why the steps appear on every account page and in the handover message, so nothing gets missed.

📩 How to claim

Contact support on Telegram with: your order number, the account code, and evidence of the problem (a screenshot or video). Warranty claims are reviewed within 24 hours of receiving the complete report and evidence. Refunds are sent within 3 working days of the claim being approved.

For comparison

Marketplace	Warranty period
G2G	14 days
Eldorado	5–14 days
PlayerAuctions	7 / 14 / 30 days
ZenVan ZenGuard™	30 days (the same for every account)

Frequently Asked Questions

How long is the PUBG Mobile account warranty at ZenVan?⌄

30 days, counted from when you receive the account — not from the payment date. For comparison: G2G 14 days, Eldorado 5–14 days, PlayerAuctions 7/14/30 days.

If the previous owner reclaims the account, do I get a replacement?⌄

Yes. An account reclaimed through an email or a binding that was still attached (recall/hackback) is covered. You choose: a full refund or a replacement account of equivalent value.

Are Krafton bans covered by the warranty?⌄

No. Bans for rule violations — cheating, hacking, scripts — that happen after the account transfers to you are outside our control and are not covered.

What should I do right after receiving a PUBG account?⌄

Three steps, immediately: change the account email to your own, change the password, then set a secondary password. Under Krafton's 22 July 2026 Improved Unban Policy for Account Theft, a stolen account with a secondary password can be unbanned once per half-year (up to twice a year), while one without it gets a single unban for life. It lifts a ban on a stolen account — it is not an account-access recovery service.

If I haven't secured the account yet, is the warranty void?⌄

Not immediately. For the first 7 days the recall warranty applies in full even if you haven't done the security steps. After 7 days, if those steps are still not done and the previous owner reclaims the account, the recall warranty does not apply.

What form does the compensation take?⌄

You choose: a full refund or a replacement account of equivalent value. Replacements depend on stock at the time — if nothing equivalent is available, we refund in full.

PUBG Mobile account price calculator Sell your PUBG account to ZenVan Binding guide & how to prevent a recall How to sell a PUBG account: market price & where to sell

These are commercial terms, not legal advice. At higher transaction volumes, have them reviewed by a local lawyer. This page is written in Indonesian; translations are provided for convenience. If the Indonesian version and a translation differ in meaning, the Indonesian version prevails.