Delivery Policy

Last updated: 9 October 2026

1. Digital Handover

• What is delivered: The login details of the game account you bought (Mobile Legends or PUBG Mobile). No physical goods are shipped.
• How it is delivered: The account details appear on your order page at zenvan.store (sign in with the email you used at checkout), or our admin hands them over in a CS chat. Our emails only carry notifications and a link to your order page — account details are not sent by email. Our admin guides the first login and binding security according to the account's condition.
• Timing: Within 24 hours of confirmed payment at the latest; usually sooner. Manual bank transfers count from when we receive and check the funds.
• Shipping fee: Free. There is no shipping or handover fee.
• Where: Digital delivery can be received anywhere. The final price is in Indonesian Rupiah (IDR).
• WDP bonus: The Weekly Diamond Pass bonus for Mobile Legends account purchases is sent by our admin after the account handover is complete.

2. If Delivery Is Late or the Account Has a Problem

Contact our support (support 24 hours a day, every day). If we cannot hand the account over as described, you get a full refund. 30-day ZenGuard™ warranty from handover: if the account has a problem (reclaimed by the previous owner, cannot log in, not as described, or already banned on receipt), we refund in full or replace it with an equivalent account. Full conditions are in the Refund Policy (/legal/refund).

3. Contact

Delivery questions via Telegram at @zenvanstoree quoting your order number.

4. Governing Language

This policy is written in Indonesian. Translations are provided for convenience. If the Indonesian version and a translation differ in meaning, the Indonesian version prevails.