Question 1

Ano ang ZenGuard™ at paano ito naiiba sa ibang marketplace warranty?

Accepted Answer

Ang ZenGuard™ ay tiered warranty system na designed specifically para sa ML accounts — iba sa flat warranty ng ibang marketplace. Nag-ooffer kami ng 7 araw (Standard), 14 araw (Premium), o LIFETIME warranty (Sultan tier para sa Mythic+ accounts) depende sa account tier na binili mo. Main focus: anti-hackback recovery, 100% refund, at personal account manager para sa Sultan tier.

Question 2

Gaano katagal ang ZenGuard warranty?

Accepted Answer

Depende sa account tier: Standard ZenGuard 7 araw (Stock Gagah & Mewah, accounts below ₱4,000), Premium ZenGuard 14 araw (Stock Megah, ₱4,000-8,000), Lifetime ZenGuard FOREVER (Stock Sultan, ₱8,000+ including Mythic & Mythical Glory). Auto-active ang warranty mula araw ng bili, walang signup.

Question 3

Paano mag-claim ng ZenGuard kapag na-hackback ang account?

Accepted Answer

4 hakbang: (1) Contact CS via WhatsApp during warranty period, (2) Team verify report within 24 hours, (3) Account recovery o replace with equivalent account, (4) Warranty valid pa rin pagkatapos ng recovery. Libre, walang hidden fee. Average resolution: 6-12 hours para sa hackback cases.

Question 4

Na-hack ang account ko after warranty expired, pwede pa ba ma-recover?

Accepted Answer

Para sa Stock Sultan with Lifetime ZenGuard: OO, lifetime warranty, walang expiry. Para sa Standard/Premium tier na lampas warranty: tutulungan pa namin with discounted recovery fee (minimum service fee), pero hindi na free. Always upgrade to Sultan tier para sa expensive accounts!

Question 5

Saklaw ba ng ZenGuard ang lahat ng problema sa account?

Accepted Answer

ZenGuard sumasaklaw: hackback, unfair bans, account na binawi ng dating seller, login issues mula sa system. HINDI sinasaklaw: bans dahil sa cheat/script (responsibility ng buyer), pagkawala ng access dahil sa kapabayaan ng buyer, Moonton progress resets. Always backup credentials!

Question 6

Gaano katagal ang verification ng warranty claim?

Accepted Answer

24 hours maximum para sa initial verification. Recovery process mismo 6-48 hours depende sa kaso. Para sa Stock Sultan with personal account manager: priority handling 2-6 hours. Ia-update ka via WhatsApp every step. Full refund din option kung hindi successful ang recovery.

Question 7

Saklaw ba ng ZenGuard ang purchases sa ibang marketplace?

Accepted Answer

EXCLUSIVE ang ZenGuard sa zenvan.store purchases. Para sa Itemku, ZeusX, G2G, Carousell, o Eldorado — kanilang warranty ang nag-aapply (usually 7 days). Para sa full ZenGuard coverage including Lifetime tier, bumili directly sa zenvan.store.

Question 8

Ano ang advantages ng Sultan tier vs Standard?

Accepted Answer

Sultan tier (Lifetime ZenGuard) makakakuha ng: lifetime warranty, 100% refund + 10% cashback, personal account manager (no CS queue), priority restock notification, VIP Telegram channel access, priority recovery 2-6 hours. Standard tier: 7-day warranty, 100% refund, CS via WA. Sulit ang upgrade sa Sultan para sa investment-grade accounts.

ZenGuard™ Berjenjang

Standard

Premium

Lifetime

Cara Klaim ZenGuard™

Laporkan

Verifikasi

Recovery

Done

Mga Madalas Itanong sa ZenGuard™

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